tikusFrequently Asked Questions
Users ask us about account setup, deposits and withdrawals, game rules, security, and how our platform works. This FAQ covers the most common questions we receive from tikus members across Jakarta, Surabaya, Bandung, and other regions where our service is available.
This page answers practical questions about opening an account, verifying your identity, funding your balance, and using tikus to access football markets, live-dealer tables, slots, and esports betting. If your question is not answered here, contact our support team through your account dashboard—we respond in English.
For detailed information about our legal status, service availability, and jurisdiction restrictions, read our legal notice. For the full terms governing your account and use of tikus, see our terms and conditions. For how we collect and protect your personal data, review our privacy policy.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks
- Game rules and marketsfootball betting, live-dealer tables, slots, and esports
- Security and account careaccount protection, two-factor authentication, and jurisdiction notice
Account and registration
tikus operates only in jurisdictions where local law permits online gaming and sports betting. We do not offer our services in regions where online wagering is prohibited. Users are responsible for verifying that access and use of tikus comply with the laws of their own jurisdiction. If you are unsure whether tikus is available in your area, contact your local gaming regulator or a legal professional. Our services are available only where applicable law permits.
On the tikus login page, click the "Forgot your password?" link. Enter your username or email address. We send a password-reset link to your registered email. Click the link and follow the instructions to create a new password. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder or contact our support team. We respond in English and can help you regain access to your account.
Payments and transactions
Yes. tikus accepts deposits and withdrawals through all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. We also support digital wallets including online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you deposit, select your preferred payment method from your account dashboard. Follow your bank's or wallet provider's instructions to complete the transfer. Deposits are credited to your tikus balance immediately after confirmation. Withdrawals are processed to the same payment method you used to deposit, subject to your bank's or wallet's daily or monthly limits.
tikus does not charge fees for deposits or withdrawals. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) may charge their own fees. Check with your bank or wallet provider for their fee schedule. Any fees charged by your bank or wallet are separate from tikus and are not controlled by us. Your tikus balance reflects the full amount you deposit after your bank or wallet processes the transaction.
Game rules and markets
tikus offers football markets for Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and international tournaments including World Cup qualifiers and continental championships. We also cover esports markets (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Market availability varies by region and changes with the tournament calendar. Log in to your tikus account to see current markets and odds.
Bonus offers on tikus vary and are subject to specific terms. Any bonus offer is displayed in your account dashboard with full details: the bonus amount, the wagering requirement (how many times you must bet the bonus before withdrawing), eligible games, and expiration date. Read the terms carefully before accepting a bonus. Bonuses are not guaranteed and may be withdrawn or modified at any time. If you have questions about a specific bonus offer, contact our support team through your account dashboard.
Security and account care
We respond to support queries through your tikus account dashboard in English. Response times vary depending on the complexity of your question and current support volume. During peak periods—especially around holidays like Idul Fitri, Idul Adha, or Imlek—response times may be longer. We aim to respond to most queries within 24 hours. For urgent account security issues (suspected unauthorized access, lost device, or fraudulent activity), contact support immediately and mark your query as urgent.
Log in to your tikus account and go to your account settings. There you can update your email, phone number, password, and two-factor authentication settings. You can also review your transaction history and withdrawal requests. If you wish to pause or close your account temporarily, contact our support team through your account dashboard. We can help you manage your account preferences and discuss options that fit your needs. All account changes are logged for security.