tikus Platform Privacy Notice
This page describes what data we collect when you use tikus and how we keep that data protected. We take your privacy seriously. Our platform collects only the information necessary to operate our service, verify your identity, process your payments, and comply with applicable law. We do not sell your data to third parties, and we encrypt sensitive information in transit and at rest.
When you open a tikus account, create a deposit, place a bet on Liga 1 or Piala AFF football markets, play a slot game like Aviator or Sweet Bonanza, or join a live-dealer table, we collect and process personal data. This notice explains what we collect, why we collect it, how long we keep it, and your rights regarding that data.
Our servers may sit outside your jurisdiction. By using tikus, you consent to the transfer, storage, and processing of your data outside your country of residence, where applicable law permits.
What data we collect on tikus
We collect your account information when you register: legal name, date of birth, email address, phone number, and residential address. We use this information to create and manage your account, verify your identity, and comply with anti-money-laundering regulations.
When you deposit or withdraw funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), we collect payment details—such as your bank account number or e-wallet identifier—and transaction records. We do not store full payment card numbers; payment processors handle card data directly.
We collect behavioral data on tikus: which games you play, which football markets you view, your bet amounts, your win/loss records, and your session logs. We use this data to improve our platform, detect fraud, and understand user preferences. We also collect technical data: your IP address, browser type, device type, and access timestamps. This helps us maintain platform security and troubleshoot technical issues.
- Personal data
- Name, date of birth, address, contact details. Used for account verification and KYC compliance.
- Payment data
- Bank account identifiers, e-wallet details, transaction history. Used to process deposits and withdrawals.
- Activity data
- Betting history, game play records, account balance. Used to operate the platform and detect abuse.
- Technical data
- IP address, browser, device type, access logs. Used for security and platform optimization.
We collect identity documents (KTP, passport, driver's license) only when required for withdrawal verification. We store these documents securely and delete them after verification is complete, unless law requires us to retain them longer.
How we use and protect your tikus data
We use your data to operate tikus: process your bets, settle your winnings, manage your account balance, and communicate with you about your activity. We also use data to comply with law, including anti-money-laundering regulations and tax reporting. We may use your data to investigate suspected fraud, money laundering, or violations of our terms.
We protect your data through encryption (SSL for data in transit, encryption at rest for stored data), access controls, and regular security audits. Our servers and databases are protected by firewalls and intrusion detection systems. We limit access to your data to employees and contractors who need it to perform their job. We require all staff to sign confidentiality agreements.
We share your data with third-party processors only when necessary: payment processors to handle deposits and withdrawals, hosting providers to run our servers, and fraud-detection services to protect our platform. These third parties are contractually bound to protect your data and use it only for the purposes we specify.
On tikus, your data is encrypted, your privacy is protected, and you control what information you share with us.
We may disclose your data if required by law, such as a court order or regulatory request. We will notify you of such requests unless law forbids us to do so. We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. You may request deletion of your account and associated data at any time through your tikus dashboard, subject to legal retention requirements.
Your rights and contact information
You have the right to access your data, request corrections, ask us to delete your data (subject to legal requirements), and opt out of non-essential data collection. To exercise these rights, contact our support team through your account dashboard. We respond in English and aim to address requests within a reasonable timeframe.
We use cookies and similar tracking technologies on tikus to remember your login, personalize your experience, and analyze how you use our platform. You can control cookies through your browser settings, though disabling them may limit certain platform features.
Our privacy practices may change. We notify you of material changes by email or by posting an updated notice on tikus. Your continued use of the platform after such changes constitutes your acceptance of the updated privacy notice.
- Your data is encrypted in transit (SSL) and at rest in our databases.
- We do not sell your personal data to third parties.
- You control your account information through your tikus dashboard.
- You can request access to, correction of, or deletion of your data anytime.
- We share data with third parties only when necessary to operate tikus or comply with law.
- We comply with applicable data protection regulations in jurisdictions where we operate.
If you have questions about our privacy practices, contact our support team. If you believe we have mishandled your data, you may file a complaint with your local data protection authority. We are committed to resolving privacy concerns and will cooperate with regulatory investigations.
Trust and fairness on tikus
Platform security layers
We protect your tikus account through multiple security layers. All communication between your device and our servers is encrypted using SSL (Secure Sockets Layer), preventing third parties from intercepting your login credentials or payment information. Your password is never stored in plain text; instead, we use industry-standard hashing algorithms so that even our support team cannot view your original password. When you log in, our system issues a session token valid only for your current device and browser session. If you log out or close your browser, the token expires. We monitor account activity in real time for suspicious patterns—such as multiple failed login attempts from different countries, sudden large withdrawals, or rapid account changes. If we detect anomalies, we may temporarily lock your account and ask you to confirm your identity. Two-factor authentication (via SMS or authenticator app) adds a second verification layer: even if someone obtains your password, they cannot access your account without the second factor. For withdrawals above a certain threshold, we require KYC (Know Your Customer) verification where you submit a valid ID document. This verification process protects both your account and our payment partners by confirming your identity before moving funds. Our security workflow includes regular penetration testing and vulnerability assessments to identify and fix weaknesses before attackers can exploit them.
Game fairness and RTP
We distinguish between two types of games on tikus: RNG-based games and live-dealer games. RNG-based games include slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. These games use certified random-number generators—mathematical algorithms that produce unpredictable sequences of numbers faster than any human can forecast. Each spin is independent; the outcome of one spin does not influence the next. We publish the RTP (Return to Player) percentage for each game, showing the long-term average payout rate. For example, if a slot has a, it means that over millions of spins across all players, the game returns 96 cents per rupiah wagered; the remaining non-specific info represents the house's margin. Individual sessions vary widely—you might win big or lose your stake in a single session. RTP is calculated over billions of spins, not over short play periods. Live-dealer games like blackjack, roulette, baccarat, and Dragon Tiger differ fundamentally: a real dealer, real cards or chips, and a real-time broadcast to your screen. You watch the action unfold; outcomes depend on actual physical events, not algorithms. Both game types are audited periodically by independent third parties to ensure compliance with fair-play standards and published RTP rates.
KYC verification process
KYC stands for "Know Your Customer." We require KYC to comply with anti-money-laundering (AML) regulations and to prevent fraud. When you register a tikus account, you provide your legal name, date of birth, and an email or phone number. For your first withdrawal—or for withdrawals above a certain amount—we ask you to verify your identity by uploading a photograph of a valid Indonesian identity document: KTP (national ID), passport, or driver's license. You may also be asked to submit a selfie holding your document for facial comparison. This verification typically completes within 24 hours. If the image is blurry or if your submitted document does not match your account details, we request clarification or resubmission. During peak periods—especially around holidays like Idul Fitri, Idul Adha, or Imlek—KYC reviews may take longer because many users request withdrawals simultaneously. Once verified, you can withdraw freely, subject to your payment provider's daily or monthly limits. We never ask for cash payments or "verification fees" to expedite KYC; any such request is a scam and should be reported to us immediately. KYC documents are stored securely and never shared with third parties except where required by law.
User feedback and review channels
We welcome user feedback about tikus and encourage users to share their experience on independent review platforms. Reviews from real users—both positive and critical—help us understand what works and what needs improvement. When reading reviews, look for specific details: did the reviewer mention a particular problem (slow withdrawal, unclear rules, payment failure), or are they using vague praise or blanket criticism? Detailed feedback is more valuable. If you have a concern about a settlement, a game outcome, a withdrawal, or your account security, contact our support team through your account dashboard. We respond in English and review all genuine inquiries. We cannot reverse settled bets or game outcomes based on dissatisfaction, but we can retrieve your logs and verify them against official results if you believe an error occurred. Public reviews also remind us that our reputation depends on fair play, transparent communication, and consistent payouts. If you encounter a problem, reporting it helps us improve and demonstrates that user trust is our most valuable asset. We do not pay for positive reviews or suppress negative ones; authentic feedback—both praise and criticism—helps us stay accountable.