tikus Platform Account Terms

When you open an account on tikus, you agree to our terms of service. These terms set out how we operate, what we expect from you, and what you can expect from us. We keep our platform available to users in jurisdictions where our services are legally permitted, and we enforce these terms consistently across all our games, betting markets, and payment methods.

Our terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and the legal framework under which tikus operates. We designed these terms to be clear and fair. If you have questions about any part of our terms, our support team responds in English through your account dashboard.

By using tikus, you confirm that you have read and understood these terms and that you comply with all applicable laws in your jurisdiction. Our services are available only where local law permits. Users are responsible for verifying that their access and use of tikus comply with their own jurisdiction's applicable regulations.

Account opening and your responsibilities on tikus

To open a tikus account, you provide your legal name, date of birth, email address, and a valid contact method. We use this information to verify your identity and comply with anti-money-laundering regulations. You are responsible for ensuring that all information you provide is accurate and current. If your details change—such as your name, address, or contact method—you must update your account promptly.

You are responsible for keeping your password secure. We recommend using a strong, unique password and never sharing it with anyone. If you suspect your account has been compromised, contact us immediately through your account dashboard. We will help you secure your account and review any suspicious activity.

You agree not to use tikus for any illegal purpose or in any way that violates these terms. This includes but is not limited to: using automated tools to access our platform, attempting to manipulate odds or game outcomes, creating multiple accounts to circumvent our policies, or using tikus to launder money or facilitate fraud. We monitor account behavior and reserve the right to suspend or close accounts that violate these terms.

KYC verification

Know Your Customer checks we perform to confirm your identity and comply with anti-money-laundering law. Required before your first withdrawal.

Account suspension

We may temporarily lock your account if we detect unusual activity, pending your confirmation or investigation.

Account closure

We may permanently close your account if you violate our terms. You may request closure anytime through your dashboard.

Deposits, withdrawals, and bonus terms on tikus

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet). Your deposit is credited to your tikus account balance immediately after payment confirmation. We do not charge deposit fees, though your payment provider may apply their own charges.

Withdrawals are processed to the same payment method you used to deposit. We verify your identity before processing large withdrawals as part of our standard security procedure. Verification windows typically take a few hours to one business day, depending on your payment provider's processing times. Once verified, your withdrawal transfers to your payment method. We do not guarantee specific withdrawal timelines, as processing depends on your bank or payment service's own systems.

Any bonus offer we provide comes with specific terms. Bonuses are not guaranteed and may be subject to wagering requirements, game restrictions, or expiration dates. We communicate bonus terms clearly when you receive an offer. If you have questions about a bonus, contact our support team. We do not offer bonuses that require you to wager more than you can afford to lose.

On tikus, your account balance is yours to control. Deposits are instant, withdrawals are transparent, and all transactions are logged in your history.

We reserve the right to refuse or cancel any deposit or withdrawal if we believe it violates our terms or applicable law. For example, we may decline a withdrawal if we suspect money laundering or if your account shows signs of compromise. In such cases, we will contact you to explain the reason and work with you to resolve the issue.

Your account balance is held in trust and is separate from our operating funds. If tikus were to cease operations, your balance would be returned to you according to applicable law. We maintain insurance and reserve funds to protect user balances.

Dispute resolution and jurisdiction notice

If you have a dispute with tikus—such as a disagreement about a settlement, a withdrawal issue, or a game result—contact our support team first. We respond to all inquiries in English and work to resolve disputes fairly. Most disputes are resolved within a few business days.

If we cannot resolve your dispute through support, you may escalate it to our dispute resolution team. We will investigate your claim, review relevant logs and records, and provide a written decision. Our decision is binding unless you have grounds to appeal under applicable law.

These terms are governed by the laws of the jurisdiction in which tikus operates. Any legal action or proceeding arising from these terms must be brought in the courts of that jurisdiction. By using tikus, you consent to the exclusive jurisdiction of those courts.

• Keep your account password secure and never share it.
• Update your account information if your details change.
• Review your transaction history regularly to spot any unauthorized activity.
• Contact our support team immediately if you suspect account compromise.
• Verify that your use of tikus complies with your jurisdiction's law.
• Read bonus terms carefully before accepting any offer.

We update these terms from time to time to reflect changes in our platform, applicable law, or our policies. We notify you of material changes by email or through your account dashboard. Your continued use of tikus after such changes constitutes your acceptance of the updated terms.

If any part of these terms is found to be invalid or unenforceable, the remaining terms continue in full force. We will work with you to find a fair alternative that achieves the original intent of the invalid provision.